Privacy Policy
Messaging Privacy Policy
XPM Plastics Compounding LLC Effective Date: 01/20/2026 XPM Plastics Compounding LLC ("XPM", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how we collect, use, and protect information when you opt in to receive SMS or text messages from us. 1. Information We Collect When you opt in to receive SMS messages from XPM, we may collect: • Your name • Your phone number • Information you provide through our contact forms • Communication preferences • Message history between you and XPM We do not collect sensitive personal information through SMS. 2. How We Use Your Information We use your phone number to send text messages related to: • Inquiry responses • Order updates and pickup notifications • Account or service communications • Appointment or delivery notifications • Customer support communications We do not send unsolicited marketing messages unless you have expressly opted in to receive marketing communications. 3. Message Frequency Message frequency varies depending on your interaction with us. You may receive messages related to active inquiries, orders, or services. 4. Message and Data Rates Message and data rates may apply based on your mobile carrier plan. CPM is not responsible for any charges billed by your mobile carrier. 5. Opt In Consent By providing your phone number through our website forms and selecting the SMS consent checkbox, you expressly agree to receive text messages from XPM Plastics Compounding LLC. Consent to receive SMS messages is not a condition of purchase or service. 6. Opt Out Instructions You may opt out of receiving SMS messages at any time by replying: STOP — to unsubscribe HELP — for assistance After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again. 7. Data Sharing and Disclosure CPM does not sell, rent, or share your phone number or personal information with third parties for marketing purposes. We may share information with trusted service providers who assist in operating our messaging platform, including telecommunications providers such as Nextiva, solely for the purpose of delivering SMS communications. 8. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. 9. Data Retention We retain SMS communication data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. 10. Changes to This Policy We may update this Messaging Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. 11. Contact Information If you have questions regarding this Messaging Privacy Policy, please contact: XPM Plastics Compounding LLC 1 Sculley Rd, Building C,  Ayer, MA 01432 +1 (978) 750 - 0080 Office@xpmplasticscompounding.com